Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT.
Free Express Delivery within the UK Mainland
We provide a FREE express service with all our disabled scooters, electric wheelchairs and Stair Lifts, and the prices shown on this website include delivery to your door via courier anywhere in the UK mainland. All products under £100 carry a £5.95 Postage and Package charge.
An option of a personal engineer delivery including set up and demonstration is also available for an additional £95.00. Please ask when ordering for more details. Delivery is usually within 3/4 working days from the date of order, but should you require it sooner, let us know and we will make every effort to try and get it there.
Warranty and Guarantee
Our after sales service means that should you experience any problems with your products, we will be there to help you. All of our products come with a full 12 months’ return to Abbey Mobility guarantee against faulty manufacture or materials. This warranty does not cover maintenance problems such as flat batteries, punctures and general wear and tear. In these instances a call out charge will apply.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products (excluding Sundays & Bank Holidays). If you wish to exercise your right to cancel this contract please call us on 0800 9177 907 and we will cancel your order. If your order has already been despatched please follow the procedure set out in our Returns policy.
We want you to be completely satisfied with the products you purchase. If you are unhappy with your purchase for any reason you can return it to us, in an unused “as new” state and in the original packaging, within 7 working days of delivery and receive a full refund.Please ensure that you call us to obtain a Returns Authorisation Number and returns address, prior to returning any product. Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender. Any custom built products such as Electric Wheelchairs, Stair Lifts, Adjustable Beds etc, or any products that have been customized in any way, such as Cup Holders, Stick Holders etc mounted on them, will be exempt from the returns policy.